Delivery charges are calculated according to the country to which the order will be sent. They are clearly stipulated in the basket, at the moment of validation of the order.
Delivery costs quoted elsewhere on the website tem pimenta are indicative. It is the costs communicated during the order that are applicable.
Deliveries are made, depending on the goods, by postal service or by the shipping service mandated by tem pimenta.
Delivery times vary depending on the country to which the order is shipped. tem pimenta cannot be held responsible for any delay or delays attributable to a shipping service.
If the Buyer does not take possession of the goods sent by post within 7 days, tem pimenta may automatically consider the order as canceled and recover the goods. If a sale price has been paid, it will be returned to the Buyer after deduction of the costs related to the return of the goods. If no price has been paid, the Buyer will be invoiced for the cost of returning the goods.
Orders are shipped on average within 24 (twenty-four) hours, but the period may be extended to 10 (ten) business days. In order to meet these deadlines, the Buyer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building, staircase number, access codes , names and / or intercom numbers, etc.).
Returns – exchanges
Items delivered by tem pimenta may be returned or exchanged within 14 days after reception of the delivery using the return label attached to all deliveries.
Items returned or exchanged must be intact and complete, unworn and unwashed, in their original packaging (with the label and its references) and accompanied by the delivery note. If items returned or exchanged do not meet the above conditions, tem pimenta is entitled to return the goods to the Buyer and bill them. Delivery charges may, in this case, be charged to the Buyer.
Customized or personalized items cannot be returned or exchanged.
In principle, promotional or discounted items cannot be returned or exchanged and are therefore non-refundable. Exceptions are possible. If you have a request, please contact tem pimenta via the contact form.
In case of return or exchange of goods, the return costs are the responsibility of the Buyer.
In case of exchange of goods, the return costs are the responsibility of the Buyer.
These are taken from the « Terms and Conditions » of sale. To read it all, click here.